At AClean, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your privacy when you visit our website aclean.ca and use our cleaning services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you use our website or our services, we may collect the following types of information:
Personal Information: This includes details such as your name, phone number, email address, and billing information that you provide to us when scheduling services, requesting quotes, or subscribing to our newsletter.
Usage Data: We collect data on how you interact with our website, including your IP address, browser type, the pages you visit, and the time spent on the website. This helps us improve the user experience and troubleshoot any issues.
Cookies: We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, improve website performance, and analyze website usage. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
Provide Services: To schedule and deliver our cleaning services, process payments, and communicate with you regarding your bookings.
Improve User Experience: To analyze website usage and improve the content, layout, and functionality of our site.
Marketing and Communication: To send you newsletters, promotional offers, or updates about our services (only if you have opted-in to receive them). You can opt-out of marketing communications at any time.
Customer Support: To respond to your inquiries, resolve issues, and ensure your satisfaction with our services.
3. Sharing Your Information
AClean will never share, sell, or rent your personal information to third parties without your consent, except for the following reasons:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our cleaning services, such as payment processors, email service providers, and customer support tools. These parties are required to keep your information confidential and are only permitted to use it for the specific purpose of providing services to us.
Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (such as a court or government agency).
4. Data Security
We take reasonable steps to ensure the security of your personal information. We use industry-standard encryption methods and secure servers to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to access, update, or delete your personal information at any time. If you wish to make any changes or request that we delete your information, please contact us using the details provided below.
Additionally, you have the option to opt-out of receiving marketing communications from us. If you no longer wish to receive promotional emails, you can unsubscribe by following the instructions in the email.
6. Links to Third-Party Websites
Our website may contain links to external websites that are not operated by AClean. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
8. Changes to This Privacy Policy
AClean reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at: